For 15 years, your Better Business Bureau has sponsored a program to allow businesses to examine and improve their customer service process.
Known as Excellence in Customer Service (EICS), the program enlists the services of independent evaluators who provide an analysis of the participating companies’ existing customer service system. While there is a small fee to register, this quality assurance consultation would be valued at thousands of dollars if contracted independently.
This year, seven companies will participate:
- Amnet
- Champion Window, Siding and Patio Rooms
- Endodontic Specialists of Colorado
- JAN-PRO Cleaning Systems of Southern Colorado
- The Law Office of Michael J. Duncan
- Navakai
- The WireNut
The evaluators use criteria based on the national Malcolm Baldrige award given by the Baldrige National Quality Program. With this program, all EICS participants are provided with a comprehensive feedback report.
The self-inventory is especially valuable because companies compete against their internal systems, as opposed to those of other companies. Therefore more than one company can win.
This year’s winner(s) will be announced at a gala dinner on Thursday, September 24 at the Doubletree Hotel Colorado Springs - World Arena.
The program was developed in 1997 and any company in southern Colorado, not just BBB Accredited Businesses, may apply.