Tag: customer_service

   
 

Stealing Your Time... Says Carol

Posted Wednesday, May 30, 2012
by Carol Odell

We all hate it --- having to take time away from work or running errands to sit and wait, and wait, and wait for a delivery or service person to show up.

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Going the Extra Mile says Carol

Posted Wednesday, April 20, 2011
by Carol Odell

On a recent trip to Palm Desert I found myself standing at the door to my room with a key card that didn’t work.

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Keep Them Coming Back says Carol

Posted Wednesday, October 06, 2010
by Carol Odell

What is the draw that brings you back to a business time after time?

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Winning as a Consumer says Carol

Posted Wednesday, July 21, 2010
by Carol Odell

We always talk about how to be a good business and how to give excellent customer service. Now, let’s look at the other side and talk about how to be a good consumer who exudes cordiality and understanding. This is the consumer who wins.

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Do You Feel the Power? says Carol

Posted Wednesday, June 30, 2010
by Carol Odell

This swiftly changing world is causing anxiety for many people. You’ve probably noticed that some employees bring these feelings to work. And these feelings insidiously infiltrate our homes and our neighborhoods. Gain control by regulating your thoughts and, in turn, your actions.

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