The Better Business Bureau (BBB) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.
BBB’s Commitment to Security
Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All BBB agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with BBB.
Personal Information that BBB May Collect
BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. BBB may also collect business information from sole proprietorships that apply for BBB Accredited Business designation or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. BBB’s online complaint form is hosted by the Council of Better Business Bureaus (CBBB), which processes your complaint according to its own privacy and security policies.
BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
How BBB May Use Personal Information
We never sell or rent your personal information, but may, from time to time, send you a survey or other such email requesting your feedback about BBB services. We may also contact you in the future to tell you about specials, new products, or services, or changes to this privacy policy. In addition, we may also solicit you for special giving opportunities to help support our organization. This information is only used by the BBB of SC and in not sold, leased or otherwise provided to any third party.
How Your Information May Be Shared
In order to process complaints against businesses, BBB will transfer complaints received to the company complained about. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Consumer inquiries may be forwarded by e-mail, and consumers should recognize that this method of transmission may not be secure. BBB may also share your personal information with the CBBB for CBBB to research industry marketplace practices. Just as in any research we may do, CBBB research will not result in the reporting or publication of any personal information. BBB never sells or rents personal information.
We will also release personal information under the following circumstances:
• Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
• Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• to appropriate governmental authorities, where warranted by a company’s failure to participate in BBB’s advertising self-regulatory process; or
• to appropriate persons, where your communication suggests possible harm to others.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at info@bbbsc.org. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our Web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use BBB site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
Problems
If you have a complaint about BBB’s compliance with this privacy policy, you may contact us at info@bbbsc.org.
